Skutus Refund Policy

At Skutus, we are committed to ensuring a smooth and satisfying shopping experience for all our Skutusians. If you are not completely satisfied with your purchase, our refund process is designed to be simple and hassle-free.

1. Eligibility for Refunds

• Refunds are applicable for products that are defective, damaged during delivery, or significantly different from the description.
• Digital products may be eligible for refunds if there are technical issues preventing access, evaluated on a case-by-case basis.
• Refund requests must be made within 7 days of receiving the product.

2. How to Request a Refund

• Contact our support team via Skutus Support with your order ID and details of the issue.
• Provide photos or evidence if the product is damaged or defective.

3. Refund Process

• Once your request is approved, the refund will be processed through the original payment method.
• Physical product refunds may take 5–10 business days to reflect, depending on your bank or payment provider.
• For digital products, refunds may be issued faster once the issue is verified.

4. Non-Refundable Items

• Items damaged due to misuse or neglect.
• Products returned after the 7-day window.
• Downloaded digital products where access has already been granted without technical issues.

5. Exchanges

Exchanges may be possible for defective or wrong items. Contact Skutus Support to initiate an exchange request.

6. Contact Us

For any refund inquiries or assistance, please reach out to our friendly support team: Skutus Support.