Customer Policy

Platform: Skutus – The Universal Market for Students

About Skutus

Skutus is a trusted online marketplace built especially for students and graduates around the world.

Our goal is to make buying and selling among students simple, secure, and rewarding.

This Customer Policy explains your rights, responsibilities, and the protections we provide to ensure safe transactions on Skutus.

1. Customer Eligibility

• Anyone can become a customer on Skutus.
• To make purchases or interact with sellers, users must register an account.
• Students can verify their profile using their school ID card.
• Non-students and graduates can verify through a valid identification or address.

2. Account Registration

• You must provide accurate information when registering (name, email, phone number, and location).
• Students should use their school location as their address, while graduates or others can use their home or store address.
• Accounts found to contain false information may be restricted or suspended.

3. Order and Payment Process

To ensure fairness and safety, Skutus uses a secured payment holding system:

• When you place an order and make payment, the money is temporarily held by Skutus.
• The payment is released to the seller only after you confirm that your goods have been received and are in good condition.
• This protects both the buyer and the seller from fraud or misunderstandings.
• If you fail to confirm receipt after delivery, Skutus may automatically release payment after 7 days (for local orders) or 21 days (for international orders), if no complaint is reported.

For more information about seller payment handling, see our Seller Policy.

4. Delivery Policy

• Local deliveries (within the same country) must be completed within 7 days.
• Cross-country or international deliveries should be completed within 21 days.
• Always track your order and contact the seller through the Skutus messaging system for updates.

5. Refund Policy

• You can request a refund if:
• The product was not delivered,
• The product was damaged, or
• The product does not match the description.
• Refund requests must be made within 3 to 5 business days after delivery.
• Once your claim is verified, Skutus will refund your payment directly to your wallet or linked account.
• False refund claims or abuse may result in account restrictions.

For full refund procedures, visit our Return & Refund Policy.

6. Security and Privacy

Your personal and financial data are fully encrypted and protected.

We use secure payment processors like Paystack for all transactions.

Skutus will never share your information with unauthorized parties.

For more details, read our Privacy Policy.

7. Communication and Disputes

• Always communicate with sellers through the Skutus messaging system.
• If there’s any misunderstanding, contact our Support Team to help resolve the issue.
• Skutus acts as a neutral mediator to ensure both parties are treated fairly.

8. Product Quality and Authenticity

• Customers should review product descriptions, images, and ratings carefully before buying.
• If a seller misrepresents a product, report the seller immediately to Skutus Support.
• We monitor all seller activities and remove counterfeit or fraudulent listings.

9. Prohibited Behavior

• Engaging in scams or false refund requests
• Attempting to bypass the Skutus payment system
• Using abusive language towards sellers or staff
• Posting misleading reviews or false complaints

Violation of these terms may lead to temporary or permanent account suspension. For full account rules, see our Terms and Conditions.

10. Support and Assistance

Our support team is available to assist with payments, refunds, deliveries, and disputes.

Email: support@skutus.com

Website: www.skutus.com

Our Motto

“The Universal Market for Students.”