Membership Refund Policy
Membership Refund Policy
Effective Date: 9th March 2025
At Skutus, we strive to provide a high-quality experience for all our members. This Membership Refund Policy outlines the conditions under which refunds may or may not be granted for membership purchases and subscriptions.
1. General Refund Policy
Skutus offers non-refundable memberships and subscriptions unless otherwise stated. By purchasing a membership, you agree to our refund terms. However, we may issue refunds under certain conditions, as outlined below.
2. Refund Eligibility
Refunds may be considered in the following situations:
2.1 Accidental Purchase
• If you were charged for a membership by mistake and have not used any premium features, you may request a refund within 48 hours of the transaction.
2.2 Technical Issues
• If you experience technical problems preventing you from accessing your membership benefits and our support team is unable to resolve the issue within 7 days a partial or full refund may be issued.
2.3 Unauthorized Transactions
• If you notice an unauthorized charge, please contact us immediately. Refunds for unauthorized transactions will be processed after verification.
3. Non-Refundable Cases
Refunds will not be granted in the following cases:
• Change of Mind: If you no longer wish to use your membership after purchase.
• Used Membership Benefits: If you have already accessed or used the paid features.
• Failure to Cancel Before Renewal: If your membership renews automatically and you did not cancel before the billing date.
4. How to Request a Refund
If you meet the refund eligibility criteria, you can request a refund by:
1. Contacting our support team at support@skutus.com
2. Providing proof of payment (transaction ID, email confirmation, etc.).
3. Describing the issue and reason for your refund request.
Refund requests will be reviewed within 7 to 14 business days and eligible refunds will be processed to the original payment method.
5. Cancellation & Subscription Management
• You can cancel your membership at any time in your account settings.
• If you cancel, you will still have access to your membership until the end of the billing cycle, but you will not receive a refund.
6. Changes to This Refund Policy
Skutus reserves the right to update or modify this Refund Policy at any time. Any changes will be posted on our website, and continued use of our services means you accept the updated policy.
7. Contact Us
If you have any questions regarding this refund policy, contact us at:
Email: support@skutus.com
